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How It Works

Connect with more car shoppers and increase sales opportunities with automotive chat and text on your dealership website and across the web. Shoppers visit an average of 18 sources while looking for a car. Now, you can be at the center of influence and engage them when (and where) it matters most.
automotive chat, automotive text
Automotive Chat & Text

Reach online shoppers everywhere, not just the ones on your dealership website. Car shoppers spend hours researching OEM sites, social media, consumer reviews and third-party ad listings. Only Contact At Once! connects you instantly to shoppers throughout that entire network via automotive chat and text.

Harness the Power of the Network

Our dealer chat and mobile text solutions can scale to many different websites simultaneously. Think of it as harnessing all your ads and every site your inventory is listed on…and interacting with all those shoppers in one place. The end result?

  • More connections & conversions – Respond to shoppers’ chats or texts from many of the online sites where they look for information.
  • Greater influence on purchase decisions – Connect with low-funnel shoppers while they’re making buying decisions.
  • More appointments made to sell cars – The more conversations you have, the more chances you have to guide shoppers in the door!
Always On

Online shoppers have no patience for “I’ll get back to you later.” In fact, we all  want answers right here, right now. Just look at your own smartphone and see how many unread texts you have right now vs. unread emails.

Your challenge? Creating that live presence everywhere and every time your shoppers want information.

Be the “Always On” Dealership (We’ll Help)

We make it easy to respond in real time, all the time:

  • Automotive text & chat – Customizable, scalable solutions that instantly connect you with online shoppers researching & viewing inventory on any device.
  • Mobile apps – Continue to answer automotive chats & texts instantly (and track leads) no matter where you are—right from your smartphone or tablet. You can even change devices mid-conversation without missing a beat.
  • Backup so you don’t miss a conversation – Team too busy to answer? Our managed chat service can keep you connected with shoppers.
Who Responds

No one likes to miss or outsource a lead, but no one is superhuman. So Contact At Once! offers 3 options for handling automotive chats and texts to increase your availability:

  • Answer yourself to build relationships.
  • Use Virtual Receptionist to fill in for your staff, rolling over only the chats or texts you would otherwise miss.
  • Use Virtual Receptionist to answer all automotive chats and texts.

The Virtual Receptionist Edge

More and more dealers are choosing the Virtual Receptionist staffing option because it balances the shopper’s desire to speak to someone at the dealership with your  time and manpower constraints. You leverage your current team, yet never worry about missing a chat:

  • Your staff answers when possible.
  • Virtual Receptionists automatically pick up where you leave off.
  • All customer data is tracked in your Contact At Once! dashboard and leads are forwarded on for follow-up.

Learn more about this “best of both worlds” choice.

Mobile Options

More and more, car shoppers are researching inventory and dealerships on mobile devices. And our automotive chat and text options help you be right there!

Mobile Access for Shoppers

A quick response as they’re shopping online (not playing email or phone tag) – that’s the help mobile shoppers want, and we make it possible. Here’s how it works: Shoppers click to chat or text from your mobile website or ad, and get immediate answers to questions…right there on their device.

Mobile Apps for You

With our free mobile apps, your team’s smartphones/tablets become mobile chat and text centers. This gives them the freedom to multitask and makes for a better shopping experience:

  • Answer and track any chat or text opportunity that comes in—even when out of the office.
  • Switch seamlessly from desktop to mobile chatting and texting, so there’s no interruption.
  • Stream live video in chats and texts (handy for vehicle walk-arounds, live demos & more).

Learn more about mobile chat & text and download our mobile text app today!