Dealer Chat Software FAQs

A: Yes! The same tools you use to answer chats from those websites can be used to answer chats from your own website, which is great because it is easy to set up, you don’t have to learn to use a separate set of tools and your reporting is all in one place. ContactAtOnce! dealer chat software connects your dealership to more websites than any other dealer chat service.

A: ContactAtOnce! dealer chat software is ‘presence-aware,’ which means the system is constantly monitoring the availability of your sales people and automatically turns website graphics on and off accordingly. As well, Contact At Once! chat can be configured for ‘rollover’ so that any chats you miss are answered by the Contact At Once! answering center or an outsourced BDC provider of your choice. In short, we know you won’t always have someone available so we’ve designed the dealership chat software, and established processes, to ensure you won’t ever miss a chat lead.

A: It’s simple and takes just minutes for a webmaster to add chat to your website. We provide everything that’s needed and our on-call technical support staff is here when you need them. As the #1 dealer chat service, dealership website providers have extensive experience working with us.

A: You do. Our system contains a wide variety of designs for you to choose from or you may upload your very own custom design.  Also, you can change designs in the future easily and as often as you wish without having to involve a webmaster.

A: Yes, the ContactAtOnce! dealership chat service allows you to answer chats from your mobile phone. The mobile application is included at no extra charge with the Dealer Edition. Visit our Mobile Chat page to find out more.

A: As many as possible! Unlike most dealer chat software providers, which force you to purchase a license for each individual user, ContactAtOnce! allows you to set up as many sales people as you like at no additional charge. The more you set up, the more likely that at least one of these users will be available the next time a prospective buyer comes to your website and asks you a question via live chat.

A: The ContactAtOnce! dealer chat service routes leads in several different ways. The default is set to ‘first responder’, meaning that all available sales people are alerted simultaneously and the first to answer the chat, gets it. An alternative setting is called ‘round robin.’ Using this setting, the system attempts to equally distribute leads to each of the available reps.

A: Yes. Over 35 sites have enabled ContactAtOnce! for live chat conversations including Cars.com, AutoTrader.com, CarsDirect.com, CarSoup.com and many other local newspaper and regional classified sites.

A: Right here on our website. We practice what we preach, so you can experience the ContactAtOnce! dealer chat service from the perspective of a site visitor on our site. Use it to contact us and ask any additional questions you may have. You may also Schedule A Demo.

A: Other chat solutions can work on a dealership’s website but are incompatible with chat on third-party listing websites such as AutoTrader.com, Cars.com, etc. Contact At Once! is the only dealership chat software that offers dealerships a single set of tools to handle ALL of their chat leads.

A: ContactAtOnce! chat is available starting at $200/£135 per month (View Pricing & Options). Once you sign up, ContactAtOnce! will automatically generate an email to you and your webmaster that includes the html for insertion into your website. Our self-service setup wizard will guide you step-by-step through the setup process. It’s easy and it’s fast.