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Blog Posts

  • Dealers Reveal Top 10 Tips for Setting Appointments with Chat

    While providing quick answers to car buyers’ questions (and cultivating a great customer experience) is an important goal for any dealership’s chat program, setting sales appointments is clearly a major driver for why most choose to add chat to their dealership website. The more online visitors you turn into shows, the more sales opportunities you have. So how […]

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  • 3 Challenges a Connected Dealership Must Address

    I cannot wait for autonomous cars. I salivate over the growth of Wi-Fi in cars. And I’m not alone. More than half of car buyers who responded to Capgemini’s “Cars Online 2014” poll were either using connected car features…or wanted them. Auto manufacturers are hard at work, embedding that technology into their vehicles. In fact, […]

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  • Team Toyota: The Key to Successful Automotive Chat

    Douglas P. Scott, Director of Marketing for Team Toyota Auto Group, has a lot on his plate. A single dealership’s customer communication and marketing strategy has multiple moving parts – and he’s juggling multiple dealerships. In fact, he says simply keeping on top of everything is the most challenging part of his job. Here’s how […]

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  • 4 Reasons to Adopt Texting at Your Dealership

    It’s an easy choice to text friends and family, but texting with customers? That adds a definite layer of confusion. Still, you can’t ignore the need for a business text strategy for much longer. Here are several reasons you need to plan on texting…and a resource to get you started the right way: 1. Meet […]

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  • Internet Director: How Managed Chat Helps Us Get Right to the Sale

    What works for one business may not work for another…but then again, it might. Your market’s demographics play a big role, and most are increasingly tech savvy (4.55 billion mobile users and 1.75 billion smartphone users). So what helped Tony Lagalo, Internet Director at McKevitt Chrysler Jeep Dodge and Fiat, better engage his research-focused clients […]

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  • How to Get Anonymous Car Shoppers to Convert

    By the time shoppers willingly share contact information or walk into a dealership in 2015, they’ve often done their research, made their choice and are in the final steps of completing a sale. Or they want to test drive (though a surprising number are saying even that’s not necessary anymore). They don’t want to be […]

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  • Crestview CDJR: Use Automotive Chat to Increase Presence & Sales in Canada

    Ever feel like you could get so much more accomplished if you just had the time and support? Kurtis Anderson, Internet Manager for Crestview Chrysler Dodge Jeep Ram, has been there too. With the industry changing so quickly and shoppers wanting answers faster than ever, here’s how (and why) his dealership is meeting demands with […]

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  • 2014 Year in Review

    The difference in 2014 and 2015 is one number…with a wealth of Contact At Once! product updates, downloadable resources and exciting news in between. We gathered a few of the highlights below in case you missed one due to a polar vortex or busy day. Dealer Chat & Contact At Once! Keep Growing Whether you […]

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  • Tip of the Month

    QUESTION: How can I upload photos of my sales team (my car dealer chat agents)?

    ANSWER: Through the Contact At Once! Portal. Once logged into the portal, visit Provisioning (top navigation bar) and choose Provision Agent (left-hand menu).
  • Poll of the Month

    Are you aware of the new TCPA regulations affecting texting at your dealership?

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