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Blog Posts

  • Avoid These 7 Deadly Dealer Chat & Text Sins

    First impressions are pretty darn powerful. So have you considered how to improve the impression your dealership gives to the 95% of auto shoppers who use digital channels to research? Adding car dealer chat or mobile text to your online/mobile properties—where shoppers often first interact with you—is a good start. You then have the chance […]

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  • Chat Integrated with eLEND Solutions Gives Shoppers Instant Answers

    The easier you make it for shoppers to ask questions and get answers—and get preapproved for financing—the faster they can make decisions and (ideally) end up a customer. That’s the idea behind the integration of Contact At Once! and eLEND Solutions (DealerCentric Re-branded), a Contact At Once! 360 Partner. eLEND Solutions’ “Get Pre-Approved in Seconds” […]

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  • Latest Research: Shopper Connections That Convert

    It’s no secret that the path to purchase a vehicle has more twists and turns than ever. The majority of potential customers slip away in the last mile—that final stretch of the shopping path that leads online shoppers from browsing to buying. (Just look at some stats of how many—or few, as the case may […]

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  • Trade Your Automotive Leads for Conversations, Immediately!

    On a scale of 1 to 10, with 10 being the highest, how would you rate your dealership in terms of the customer experience you provide those who walk on your lot (the “ups”)? That in-person experience usually ranks fairly high because you do everything you can to help such shoppers now, not later. But […]

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  • A BDC Manager’s 3 Tips for Selling More with Dealer Chat & Text

    You’ve probably heard the adage about building a better mousetrap to win customers, but that’s a bit hard at a dealership. Ryan Mays, the BDC manager for Cadillac of Mahwah, Buick GMC of Mahwah and Hawthorne Chevrolet, puts it this way: “The mousetrap works just fine if you use better cheese.” The “cheese” Ryan focuses […]

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  • The Latest Mobile Migration Data & How to Respond

    There’s been a flood of studies about how mobile Web use is still skyrocketing in the auto industry and almost everywhere else. Yet only a shocking 55% of businesses have a mobile-optimized website (in fact, 70% – 94.5% of SMBs don’t). That shouldn’t be you…and here’s why. Mobile Is Where Consumers Research You’ve probably seen […]

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  • The Right Way to Use Dealer Text & Chat to Drive Positive First Impressions

    The initial contact. It’s one of the most critical steps in the sales cycle (most of which occurs online nowadays). At this point, car shoppers are validating what they’ve researched and transitioning from online resources to a real person. Maybe they need answers to more complex questions about your inventory or service, something they can’t […]

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  • How to Become A Millennial Shopper’s Trusted Resource

    Meet Ashleigh, a 29-year-old NICU nurse looking for her next vehicle. She doesn’t have a lot of time on her hands, so she researches on the nights she’s off and via her mobile phone at lunch. She’s Googled the heck out of the models she likes…but she’s hesitant because no one she knows has owned […]

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  • Tip of the Month

    QUESTION: How can I upload photos of my sales team (my car dealer chat agents)?

    ANSWER: Through the Contact At Once! Portal. Once logged into the portal, visit Provisioning (top navigation bar) and choose Provision Agent (left-hand menu).
  • Poll of the Month

    Are you aware of the new TCPA regulations affecting texting at your dealership?

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