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Blog Posts

  • 4 Reasons to Adopt Texting at Your Dealership

    It’s an easy choice to text friends and family, but texting with customers? That adds a definite layer of confusion. Still, you can’t ignore the need for a business text strategy for much longer. Here are several reasons you need to plan on texting…and a resource to get you started the right way: 1. Meet […]

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  • Internet Director: How Managed Chat Helps Us Get Right to the Sale

    What works for one business may not work for another…but then again, it might. Your market’s demographics play a big role, and most are increasingly tech savvy (4.55 billion mobile users and 1.75 billion smartphone users). So what helped Tony Lagalo, Internet Director at McKevitt Chrysler Jeep Dodge and Fiat, better engage his research-focused clients […]

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  • How to Get Anonymous Car Shoppers to Convert

    By the time shoppers willingly share contact information or walk into a dealership in 2015, they’ve often done their research, made their choice and are in the final steps of completing a sale. Or they want to test drive (though a surprising number are saying even that’s not necessary anymore). They don’t want to be […]

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  • Crestview CDJR: Use Automotive Chat to Increase Presence & Sales in Canada

    Ever feel like you could get so much more accomplished if you just had the time and support? Kurtis Anderson, Internet Manager for Crestview Chrysler Dodge Jeep Ram, has been there too. With the industry changing so quickly and shoppers wanting answers faster than ever, here’s how (and why) his dealership is meeting demands with […]

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  • 2014 Year in Review

    The difference in 2014 and 2015 is one number…with a wealth of Contact At Once! product updates, downloadable resources and exciting news in between. We gathered a few of the highlights below in case you missed one due to a polar vortex or busy day. Dealer Chat & Contact At Once! Keep Growing Whether you […]

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  • How to Be Instantly Available During the Busiest Holiday Seasons

    It’s not just silver bells you hear on every street corner this time of year. It’s also busy people, stressing out. Whether you’ve got end-of-month or -year quotas to meet, gifts to buy, travel to plan or all that combined, it’s easy to feel overwhelmed. But does it ever slip out when you’re dealing with […]

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  • BDC Manager: Win With Shoppers By Chatting On Their Terms

    Kevin Dellarocco is no stranger to building relationships online. As the BDC Manager for Austin Subaru, he and his team have been interacting with anonymous auto shoppers and cultivating them into loyal Subaru buyers for years. Contact At Once! dealer chat is just one of the communication channels they use to do that, but it’s […]

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  • 3 Ways to Use Mobile Text & Video to Generate Revenue

    If your communications with online shoppers are limited to phone calls, emails and forms, you’re probably pitching your tent in the “missing revenue” camp. Here are three quick ideas to address the gaps: # 1: Boost Mobile Lead Capture with Safe Text Get more chances to influence more shoppers’ purchase decisions by letting them text you. […]

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  • Tip of the Month

    QUESTION: How can I upload photos of my sales team (my car dealer chat agents)?

    ANSWER: Through the Contact At Once! Portal. Once logged into the portal, visit Provisioning (top navigation bar) and choose Provision Agent (left-hand menu).
  • Poll of the Month

    Are you aware of the new TCPA regulations affecting texting at your dealership?

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