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Blog Posts

  • 2014 Year in Review

    The difference in 2014 and 2015 is one number…with a wealth of Contact At Once! product updates, downloadable resources and exciting news in between. We gathered a few of the highlights below in case you missed one due to a polar vortex or busy day. Dealer Chat & Contact At Once! Keep Growing Whether you […]

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  • How to Be Instantly Available During the Busiest Holiday Seasons

    It’s not just silver bells you hear on every street corner this time of year. It’s also busy people, stressing out. Whether you’ve got end-of-month or -year quotas to meet, gifts to buy, travel to plan or all that combined, it’s easy to feel overwhelmed. But does it ever slip out when you’re dealing with […]

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  • BDC Manager: Win With Shoppers By Chatting On Their Terms

    Kevin Dellarocco is no stranger to building relationships online. As the BDC Manager for Austin Subaru, he and his team have been interacting with anonymous auto shoppers and cultivating them into loyal Subaru buyers for years. Contact At Once! dealer chat is just one of the communication channels they use to do that, but it’s […]

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  • 3 Ways to Use Mobile Text & Video to Generate Revenue

    If your communications with online shoppers are limited to phone calls, emails and forms, you’re probably pitching your tent in the “missing revenue” camp. Here are three quick ideas to address the gaps: # 1: Boost Mobile Lead Capture with Safe Text Get more chances to influence more shoppers’ purchase decisions by letting them text you. […]

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  • CMO of Brandon Steven Motors: Our Dealership Chat Numbers Don’t Lie

    Kacie Brown, CMO of Brandon Steven Motors’ Toyota, Ford and Chrysler Dodge Jeep Ram dealerships, doesn’t just wing it with her digital marketing approaches. She studies them to discover what works—what gives shoppers the best experience and her team the best sales opportunities. In fact, that’s why her dealerships ultimately chose Contact At Once! dealership […]

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  • 7 Reasons Your Dealership Should Offer Mobile Text, Not Just Click-to-Call

    An earlier Automotive News article listed numerous reasons why phone calls are superior to email and form leads, from faster responses to ease of use via mobile. We agree! But there was a point or two missing: What about text-based, one-to-one messaging? Almost everyone texts and it can be even quicker than a call…and a […]

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  • 2014 Dealer Survey: It Pays to Be Millennial- & Mobile-Friendly

    Millennials and mobile use continue to be hot topics in the automotive industry, and they’re only getting hotter. That signals changes in buying behaviors and a growing need to meet and interact with shoppers across devices at their convenience. And some dealers are paying attention, according to Contact At Once!’s 2014 Dealer Survey. Sample the […]

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  • Avoid These 7 Deadly Dealer Chat & Text Sins

    First impressions are pretty darn powerful. So have you considered how to improve the impression your dealership gives to the 95% of auto shoppers who use digital channels to research? Adding car dealer chat or mobile text to your online/mobile properties—where shoppers often first interact with you—is a good start. You then have the chance […]

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  • Tip of the Month

    QUESTION: How can I upload photos of my sales team (my car dealer chat agents)?

    ANSWER: Through the Contact At Once! Portal. Once logged into the portal, visit Provisioning (top navigation bar) and choose Provision Agent (left-hand menu).
  • Poll of the Month

    Are you aware of the new TCPA regulations affecting texting at your dealership?

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