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Blog Posts

  • Trade Your Automotive Leads for Conversations, Immediately!

    On a scale of 1 to 10, with 10 being the highest, how would you rate your dealership in terms of the customer experience you provide those who walk on your lot (the “ups”)? That in-person experience usually ranks fairly high because you do everything you can to help such shoppers now, not later. But […]

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  • A BDC Manager’s 3 Tips for Selling More with Dealer Chat & Text

    You’ve probably heard the adage about building a better mousetrap to win customers, but that’s a bit hard at a dealership. Ryan Mays, the BDC manager for Cadillac of Mahwah, Buick GMC of Mahwah and Hawthorne Chevrolet, puts it this way: “The mousetrap works just fine if you use better cheese.” The “cheese” Ryan focuses […]

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  • The Latest Mobile Migration Data & How to Respond

    There’s been a flood of studies about how mobile Web use is still skyrocketing in the auto industry and almost everywhere else. Yet only a shocking 55% of businesses have a mobile-optimized website (in fact, 70% – 94.5% of SMBs don’t). That shouldn’t be you…and here’s why. Mobile Is Where Consumers Research You’ve probably seen […]

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  • The Right Way to Use Dealer Text & Chat to Drive Positive First Impressions

    The initial contact. It’s one of the most critical steps in the sales cycle (most of which occurs online nowadays). At this point, car shoppers are validating what they’ve researched and transitioning from online resources to a real person. Maybe they need answers to more complex questions about your inventory or service, something they can’t […]

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  • How to Become A Millennial Shopper’s Trusted Resource

    Meet Ashleigh, a 29-year-old NICU nurse looking for her next vehicle. She doesn’t have a lot of time on her hands, so she researches on the nights she’s off and via her mobile phone at lunch. She’s Googled the heck out of the models she likes…but she’s hesitant because no one she knows has owned […]

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  • Steal This Tip: A Simple Way to Increase Website Conversions

    Ever wonder why you’re not receiving as many sales conversations as you’d like? Well, your contact options (like chat and text buttons) could be drowning in a sea of other choices, blinking buttons, pictures and videos. It’s time to clean the clutter, so shoppers are drawn to the options that convert. Here’s a simple way […]

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  • Dealer Text Tips: Jake Sweeney Chevrolet

    Jake Sweeney Chevrolet has hundreds of text conversations a month with their customers. In fact, Contact At Once! (chats and texts combined) is consistently among their top five lead providers when it comes to converting leads to sales. Why are these digital conversations so effective for them? It’s thanks to smart business practices and just […]

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  • Don’t Leave Holes in Your Digital Strategy

    Google says that the majority of car shoppers (72%) cross-shop—they’re open to influence even in the brands they choose. To influence them, though, you have to provide the right information in the right place at the right time. Piece of cake, right? That’s why you built a good website and mobile site. That’s why you […]

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  • Tip of the Month

    QUESTION: How can I upload photos of my sales team (my car dealer chat agents)?

    ANSWER: Through the Contact At Once! Portal. Once logged into the portal, visit Provisioning (top navigation bar) and choose Provision Agent (left-hand menu).
  • Poll of the Month

    Are you aware of the new TCPA regulations affecting texting at your dealership?

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