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About Us

Contact At Once! software boosts engagement with online shoppers by making it easy for them to connect with auto dealers and ask questions at the moment their interest is piqued. More engagement can translate into more sales, and that’s why 13,000 dealers, the world’s busiest automotive classified sites and many automotive manufacturers rely on Contact At Once! to build relationships with online shoppers. Don't just take our word for it: Check out the mobile text and auto dealer chat reviews below!
contactatonce, dealer chat reviews

Why Choose Contact At Once!?

Contact At Once! software makes auto dealers instantly available to online shoppers while they're browsing inventory. We’re the...

  • Largest provider of auto dealer chat & text solutions
  • Top-rated dealer chat provider by DrivingSales.com (chosen by dealers) for 4 years running
  • Only chat solution available webwide, across third-party sites, social media & more
  • Provider of the only mobile text solution fully integrated with automotive chat
  • Success Stories

    • GregDawson_BDCdirector

      Customers love the ability to chat with us on the fly. We’ve set a fair share of appointments solely off of chat and have sold many of those units. Plus, the automatic chat transcripts not only help me review the conversations (some details get lost during a call), they’re also a great tool for coaching my staff as we constantly strive to improve. So here’s a big thank you to the Contact At Once! team for getting us on board and for backing us up along the way AND after the sale!

      Greg Dawson, BDC Director, Colonial Honda of Dartmouth
    • Ryan-Mays

      We can attribute at least 10-15% BDC sales/month directly to Contact At Once!, and a lot of them are opportunities we wouldn’t otherwise get. We even had a shopper text in about a car while on a competitor’s lot…and were able to win his business!

      Ryan Mays, BDC Manager, Cadillac & Buick GMC of Mahwah & Hawthorne Chevrolet
    • George-O-Sullivan

      “When we went to add dealer chat to our website, we looked at every chat program known to man. Contact At Once! was less expensive and offered more features than almost any other program. They also allowed me the flexibility to operate the program from here, without calling tech support or obtaining another license. There is a reason that every one of the big third-party websites have chosen Contact At Once! to be their chat service. For flexibility, reliability, service and support, I would recommend Contact At Once! and no one else.”

      George O'Sullivan, E-Commerce Director, Thoroughbred Ford

    Leadership

    • John
      John Hanger President & CEO

      John enjoys building successful technology companies. In fact, Contact At Once! is the fifth such company in which he has been involved at the senior management level. John’s 20+ years of leadership experience spans companies from Flamenco Networks Inc. to Atlas Commerce, Mercator and SCT/Adage Systems. He started his career at Andersen Consulting (now Accenture) after earning a BSEE degree from Rose-Hulman Institute of Technology.

    • marc-hayes
      Marc F. Hayes Jr. Founder & Executive VP of Strategy

      Marc, a respected authority in the messaging and customer relationship management areas, had the original idea that became Contact At Once!. Prior to founding the company, he spent 18 years at Accenture, building his reputation as a pragmatic innovator who delivers solutions to business problems and opportunities. He held leadership positions from Messaging Practice Leader to Electronic Customer Relationship Management (eCRM) Practice Leader and CRM Practice Technology Leader. Marc is a graduate of Clemson University.

    • Scott
      Scott Bogartz VP of Product Development

      Scott helped develop the first Contact At Once! software version, thanks to his deep understanding of software architecture and development processes. Prior to Contact At Once!, he directed the development of retail payment solutions at CheckFree. In this capacity, he led the creation of web services applications that leveraged CheckFree’s electronic payment capacity into new markets. Before CheckFree, Scott spent five years with a consulting firm specializing in custom development for startup software companies. In that role, he designed and developed web applications for consumer banking, CRM and workflow management. Scott holds bachelor’s and master’s degrees in Mathematics & Computer Science from Emory University.

    • Skip
      Skip Dowd Senior VP, Automotive

      Skip has devoted his entire professional career to the automotive industry. In fact, he was the vision and leadership behind the team that launched AutoMart.com in 2004, managing its growth to over 2,000 customers and 1.7 million unique visitors by 2008. When Skip’s AutoMart.com team deployed Contact At Once! chat to over 1,000 dealers, he developed a passion for its unique benefits. So when AutoMart.com was acquired by AutoTrader.com, Skip assisted with the transition and then joined Contact At Once!. Since that time, he has been instrumental in the adoption of Contact At Once! solutions by AutoTrader.com, Cars.com, Edmunds.com, Honda, Acura, Kia, Chrysler, Dealer.com and more. Skip graduated from Mount Union College with a degree in business.

    • Ed
      Ed Parkinson VP of Training, Retention & Chief Evangelist

      Ed has been working with automotive dealers for 27 years, championing many new services that “move the needle” for his customers. He helped pioneer the use of call tracking and measurements to increase sales and quantify the return on marketing during his seven years at Who’s Calling Inc. Ed began selling and coaching auto dealers on Contact At Once! services in 2006, finally joining the company as VP of Sales in April 2007. He holds a B.B.A in Marketing and Management from Temple University.

    • lloyd-hecht
      Lloyd Hecht Senior Director, Automotive Dealer Sales

      Lloyd has served the automotive industry for 37 years, including spending time in a dealership’s sales management and F & I teams. In the 1990s he founded an automotive aftermarket business, providing both electronics and paper products to dealers for 10 years. Prior to joining Contact At Once! in 2011, Lloyd spent another 10 years with AutoTrader.com (ATC) as a dealer consultant, sales trainer and sales leadership. In his final two years with AutoTrader.com, Lloyd moved to the ATC corporate headquarters and worked in both Sales and IT Operations.

    • stephanie_robbins
      Stephanie Robbins Director of OEM Solutions

      Stephanie puts more than a decade of digital marketing experience to work helping auto manufacturers use Contact At Once! products to boost online shopper engagement and increase sales opportunities on Tier 1 and 2 sites and dealership sales teams. Prior to Contact At Once!, Stephanie spent several years at AutoTrader.com as director of sales operations, where she worked on growing adoption of co-op products, sales integration of NADA guides and Go-To-Market product launch plans. She also grew and developed the AutoMart National Sales team, bringing new-age digital programs to OEM clients. She holds an MBA (Old Dominion University) and a BS in Communications and Media Studies (Radford University).

    • bill_berry
      Bill Berry Director of Business Development

      Bill has spent 11 of his over 20 years of sales/sales management experience in the automotive and automotive software industries. In his most recent previous position, Bill was the VP of Sales at AutoRevo, responsible for the sales team, business development, partner relations and speaking engagements. During his tenure, AutoRevo was listed as one of the top 100 fastest-growing companies in Dallas (twice) and on the Inc. 5000 (2010-2012). Currently, Bill heads Contact At Once! business development with our various partners, account consultants and independent dealer sales…and lives in Allen, Texas, with his wife and two daughters.

    Dealer Chat Ratings

    Pros:
    If it's not broken, don't fix it. We have tried out a lot of high tech chats with tons of visibility to see where the customers are chatting from and what they're viewing in real time. Other chats that we have used have even been able to deliver specific variable offers on screen depending what vehicle they're looking at in real time. While Contact at Once does not have this fancy technology, the numbers do not lie. The original platform delivers more chats than any other software we have used. Cindy our rep is pretty great too!

    Cons:
    Our products are 100% managed by C@O and a couple times a month I find that I would've replied to a chat a little bit differently. However, the proof is in the puddin'! This is the best performing chat platform we have ever used! At our Toyota store, which sells 600 cars a month- we get over 100 people to chat with us and capture over 100 good leads with contact information every month!

    CMO
    Has used this product in the past

    Pros:
    Contact at Once provided us with everything we needed and expected from a chat company. They have all of the necessary bells and whistles, but at the end of the day, are cultured around grabbing your dealership a quality lead, which is the most important part. Our rep, Bridget Scott, has been a pleasure to work with from the proposal stage, to installation and every day after. I know I can call her or email her at any time during the day, any day of the week, and have my question answered or whatever issue their might be resolved. That, in itself, is indicative of the level of service Contact at Once provides as a whole company. We have been working with Contact at Once at one of our showrooms for well over a year now and just recently added all of our other showrooms to the mix, as well as signed up for additional services on top of that. Those moves are all a testament to the quality of the product and support they offer.

    Cons:
    Very little comes to mind. The only thing I can think of would be to have a little more flexibility in offering variable chat packages for larger dealer groups. Which, CAO really can't fully be blamed for as we understand there are OEM restrictions. But our rep Bridget still worked with us to get us as close to what we had in mind as physically possible.

    Web Content Coordinator
    Has used this product in the past

    Pros:
    This product helps to funnel potential clients to me without a lot of leg work on my part, freeing me up to pay more attention in other areas allowing me to be more productive and successful for my clients and employer.

    Cons:

    Technology Professional/Sales/Leasing
    Has used this product in the past

    Awards

    • drivingsales-chat-thirdinarow
      Highest-Rated Chat Provider DrivingSales.com Dealer Satisfaction 2011 - 2014
    • 2012-AWA-Award_art
      Top Chat Solution Automotive Website Awards 2012
    • 2012-AWA-Award_art
      Overall Product Satisfaction Automotive Website Awards 2012
    • Top 40 Logo
      Top 40 Innovative Technology Company Technology Association of Georgia (TAG) 2012
    • top-places-to-work
      Top Workplace The Atlanta Journal-Constitution 2012 - 2014
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